Returns and Refunds

Order Not Yet Processed

Once we get your order, we’ll pass it to the factory within 12 hours to start making your doll. If you change your mind within that 12-hour window, no worries! We’ll give you a full refund, no questions asked.

Order in Progress

If it’s been more than 12 hours since you placed the order, it’s already in the production line. If you decide to cancel at this stage, we can offer a 30% refund.

Order Shipped Out

Before we ship your order, we’ll send over some photos or a video for you to check out. Once you give the green light, we’ll get it on its way to you. Once shipped, the order cannot be canceled.

Got Your Order and Need Help?

If you’ve got your order and something doesn’t seem right, please feel free to contact us. We’re here to help.